Customer Support

Contact Information

If you have any questions or need assistance, please feel free to contact us:

Email: hostelkobarid@gmail.com
Phone: +386 68 625 935
Address: Hostel Kobarid, Gregorčičeva ulica 23, 5222 Kobarid, Slovenia

Support Hours

Our customer support team is available during the following hours:
Monday – Sunday: 09:00 – 21:00 (CET)


Frequently Asked Questions (FAQ)

Booking & Cancellation

What are your cancellation and refund policies? Individual Bookings
  • Payment is charged 5 days before arrival, when the free cancellation period ends.
  • If the booking is made less than 5 days before arrival, the full amount is charged immediately.
  • Free cancellation is available up to 5 days before arrival.
  • If cancellation occurs between 5 days and the day of arrival, 100% of the total amount is non-refundable.
  • No refund will be issued in case of no-show.
  • Tourist tax is subject to refund.
Group Bookings (6+ guests)
  • A 50% deposit is due 14 days before arrival (or if booking is made 14–7 days before arrival).
  • The remaining 50% is due 7 days before arrival.
  • For bookings made less than 7 days before arrival, 100% of the total amount is charged immediately.
  • Free cancellation is available up to 14 days before arrival.
  • If cancellation occurs between 14 and 7 days before arrival, 50% of the total amount is non-refundable.
  • If cancellation is made less than 7 days before arrival, 100% of the total amount is non-refundable.
  • The same rules apply if the number of guests changes.
  • No refund will be provided in case of no-show.
  • Tourist tax is subject to refund.
What payment methods do you accept?

We accept major credit/debit cards, bank transfers, and cash upon check-in.

Can I request a bottom bunk?

We will try to accommodate your request, but we cannot guarantee it.


Check-in & Stay

What are the check-in and check-out times?

Check-in: 16:00 – 21:30
Check-out: by 10:00

Can I check in earlier?

Check-in is from 16:00. If you arrive earlier, you can store your luggage and explore Kobarid.

Can I check out later?

No, check-out is by 10:00. However, you can store your luggage and pick it up later.

Are there quiet hours at the hostel?

Yes, quiet hours are from 22:00 to 08:00.

Can I stay with children?

Our hostel is not designed for family stays. We accept guests aged 12 and older, provided they are comfortable with shared bathrooms and dormitory beds.


Facilities and Services

Do you have a bike storage area?

Yes, we have an indoor storage area for bicycles.

Is there a parking space for motorcycles?

Yes, motorcycles can be parked for free in front of the hostel facade.

Do I need to bring my own bed linen and towel?

No, we provide bed linen and a small towel (50×100 cm).

Do I need to bring a padlock for the locker?

No, we provide an RFID card for access. The locker is located under the bed.

Do you have a TV?

Yes, the hostel has a TV with YouTube and Netflix access.

Is smoking allowed?

Smoking is allowed in the garden and on the terraces.

Parking & Transport

Is there free parking?

We don’t have private parking, but free parking is available nearby:

Where can I check the bus schedule?

You can find the bus schedule on Nomago’s website.

Can I arrive by train?

The nearest train station is Most na Soči (25 km). From there, you can take a bus. From there, you can take a bus to Kobarid (or to Tolmin and then transfer to Kobarid). Schedule for trains can be seen on Slovenian Railway.

Is there taxi service in Kobarid?

Yes, taxis are available. You can find contacts on Google.


Local Attractions

What can I see in Kobarid?

Kobarid offers:

  • The Kobarid Historical Trail, which takes you through Kozjak Waterfall and the Napoleon Bridge.
  • The Soča River, known for its emerald waters, perfect for kayaking, rafting, and fly fishing.
  • Kobarid Museum – dedicated to WWI history.
  • The Tolmin Gorges, a breathtaking natural attraction just a short drive away.
  • Paragliding – guests of Hostel Kobarid enjoy an exclusive discount on tandem flights.
  • Numerous hiking trails, including routes to Kobariški Stol, Kolovrat, Matajur, and trails in Triglav National Park such as Mt. Krn (2244m), all offering spectacular views of the Soča Valley.
  • Biking trails suitable for all levels of riders.
  • Nadiža River – a great swimming spot in summer.
  • More info: Tourist Office website.

Feedback

How can I leave a review or file a complaint?

Your opinion matters to us! If you have any concerns or complaints, please email usat hostelkobarid@gmail.com and we’ll do our best to assist you.
If you enjoyed your stay and would like to share your experience with others, feel free to leave a review on Google Maps.

4.9
Based on 163 reviews
powered by Google
The best hostel I have ever seen. Everything is great. Comfortable beds with lighting and curtains, clean and modern showers, a wonderful and functional kitchen. Lots of common space. And the garden with its terraces is just wonderful, literally everyone can find their own corner with a beautiful view of the entire valley. The hosts will always help and answer any questions. I will definitely return to this hostel and recommend it to everyone!
Agnes Pethes
12:33 05 Oct 24
This is my favorite spot where I return now on a yearly basis. It's just simply perfect. The kitchen is not just fully equipped, but the owners offer you all the basic spices, oil etc. The tea and coffee is for free and you have perfect storaging for your own food (in and out of a fridge).The baths and toilets are exeptionally clean and the rooms are very cozy. The curtains, tiny lamps, sockets and hangers should be mandatory in every hostel. :)The garden of the place is breathtaking and it definitely has the best view in the town.Anna and Yaro offers their home for travelers, which makes a huge different. Please treat them well and with respect as they deserve.
May Tag
12:47 27 Sep 24
Walking the Juliana Trail, stayed one night here. Super clean, comfortable and modern kitchen area.I wanted to comment on the check in process and interactions with the host. Could be that they are just done with the season but I found both of them very transactional and cold.We did love the actual accommodations.
Stefano Marongiu
19:54 26 Aug 24
Excellent experience! really nice hostel!Clean welcoming 💪🏻I will definitely be back!
Tomas Laube
12:17 01 Aug 24
Absolutely great place. Probably the best hostel I've been in so far. Everything works perfectly, everything is clean, owners very welcoming and helpful. Never had to wait for a toilet or a shower, spacious and well equipped kitchen, big lockers under the bed, wifi works flawlessly. Location is lovely, if you want to eat out or enjoy a bit of night life, it's all pretty much a few steps away. You won't regret coming here.
Pol Puig Collderram
05:15 22 Jun 24
Really nice, cozy and clean.
Natale Pisano
16:55 20 Jun 24
A very fair price for excellent service and location. I loved the terrace.
Incredible place!Comfy, cozy, comfortable! Owners are really nice people!
Victor Sanchez
18:08 28 Nov 23
Located in the center of the town and close to the waterfall, this hostel is perfectly located.The hostel seems brand new and very clean.A parking spot is located 200m away ( might be overcrowded during the season)Very nice palce.The only improvement point I can see could be for the host to provide more info on the activities to do around Kobarid.
John Chircop
09:48 30 Jun 23
An excellent hostel, where each bed is complete with its own curtain, light, socket etc. Our room was large, airy and in a great location. I would definitely use this hostel again if I go to Kobarid.
Jo Y
05:02 30 May 23
Well organised, thought out and pristine hostel. The owners obviously put a lot of effort and thought into their creation. The kitchen is easy to use and brand new, there is a terrace for relaxing in the back and the beds are comfortable with a thick curtain. Hot showers with good pressure.The owner/receptionist Anna is kind, welcoming and cheerful. One of the most comfortable hostels I've stayed in. Highly recommended.
Charles Reginald Hwang
10:51 30 May 22
Hostel Kobarid is one of the cleanest and well-designed hostels I've ever stayed in. The owners are among the most generous people I know. They have done everything humanly possible to ensure my stay is second to none. Their attention to detail is palpable. The toilets are immaculate, each of which is equipped with air fresheners to remove any odors. The rooms are very clean. Lockers are provided at the base of the bunk bed. In the kitchen, boxes are provided for hostel guests to place their food, ensuring that each guest's food is separate from that of other guests.The vibe of Hostel Kobarid is also amazing. The team behind the hostel is very nice and friendly, creating a very warm atmosphere in the hostel.I am happy to count the whole Hostel Kobarid team as friends. This led me to stay at the hostel way longer than I originally planned. I enjoyed every bit of my stay there and I'm very happy to count the whole team behind the hostel as good friends.

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